Customer Account Specialist, Hewlett Packard Enterprise

Hi, my name is Avez Kazi. I graduated from NJIT, class of 2017. I currently work at Hewlett Packard Enterprise Financial Services Company. And I am a customer account specialist, which means I manage a bunch of global accounts and I work on the billing process for them, so I help send them invoices and make sure that they are receipted and properly applied on our end. We are a leasing company, so we sort of finance a bunch of the equipment that a lot of big companies work with on a daily basis. A lot of the accounts receivable function, basically we have all these contracts out with a lot of global companies, and I work in the global division, which manages accounts that are very well known, some of the bigger accounts like Deloit, which is a huge accounting firm, and other big companies, they have leases with us, and my role is to kinda make sure that they're paying their monthly payments, and in order to do that, they just need to have all the right information so that they can make those payments and so that they know that it's being applied in the right way. So that can be complicated when you have thousands and thousands of leases and you have assets, you have so many different times involved in those leases, so it's hard to manage. So my job is to kind of organize that data, send it to them in a very straight forward way, make sure that everything is incorporated, everything is included, and make sure that they're getting billed the right amount, and then just sending that information to them and trying to push them along and see if they can pay those out. Typically, with these large scale customers, they are able to pay out the leases, because they've contractually agreed to paying them out. It's just a matter of getting the information that can be challenging, so my job is just to put that information together for them and send it over and make sure that they pay them out.