Kate is a Service Manager with Cintas Corporation, one of the largest designers and producers of business goods, clothings, and furnishings in the country. Overseeing the uniform rental and facility servicing of half the customers in the Cincinnati market, Kate manages a team of support representatives to ensure her customers receive the best service possible.
Transcript
My name's Kate Giglio and I'm a service manager at the Cintas Corporation in Cincinnati, Ohio. So currently, I'm overseeing about half of the customers in the Cincinnati market that primarily rent uniforms from Cintas, but also do some facility-service business which includes your floor care programs, bar towels, aprons, just textiles and linens. So, I manage a team of partners that service our customers on a weekly basis, and then I work along side those customers to maximize their services they're receiving. So, we have a sales team. They sell the new business. Once they get that current business up and running is when my team is introduced, and we begin the weekly services. So, typically on that customer's first service, I'm there to introduce myself, spend time with them, get to know them, make them comfortable with the service side of things. And then I would say, from there I see or talk to a customer every couple months. So, if we're servicing a current customer and they're growing, so they're adding on uniform wearers, or potentially they want to do a change in the uniform that they're renting from Cintas, I'll get involved. I do a lot of account renewals. So, customers who have agreed to do business with Cintas, and then, you know, you agree to do business during a certain timeframe. At the end of that timeframe, I typically approach them and help work along side my service rep to then gain the renewal so we can continue to do business. So, I try to spend Mondays and Fridays in the office just tackeling emails, office work, putting together proposals and working on pricing. And then, typically, Tuesday, Wednesday, Thursday, I spend a lot of time in the field visiting customers, setting up meetings with them just to help identify or field current problems, typically so that when we get to that renewal period, that they're happy and service is going well. So, just trying to be as proactive as possible other than reactive. So, that's typically how my weeks are structured. I would say every couple weeks, I jump out on route with my service reps and just see all of their customers for one specific day. So that pretty a standard week.
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